Inbox — Grantable Docs

An email address for your grant work

Every workspace has an email address of its own, something like your-organization@mail.grantable.co. Mail sent there lands in the Inbox, where your team can read it next to the grants it’s about. Give it to a program officer, put it on an application, or forward a funder’s email to it.

There’s nothing to set up. You’ll find the address in Settings > General, under Inbox, with a button to copy it. An admin can change it there, once a day. Mail to the old address still arrives, so nothing sent there gets lost.

Every plan includes the Inbox, with no cap on how much mail it takes. Reading and acting on mail draws on your workspace’s monthly AI budget, the same as chat.

Threads, Archived and Filed

Open Inbox in the sidebar. It has three tabs:

Threads holds your conversations with people, newest first.
Archived holds threads you’ve put away.
Filed holds newsletters and notices, kept out of your way.

Only mail with people shows up here. Grantable’s own messages to you don’t become threads.

Each row shows who the thread is with, the subject, the start of the latest message and how long ago it came in. Some rows also carry a short tag saying where things stand: waiting on you, reply ready to send, waiting on them or answered. A thread with nothing left to do has no tag.

Search mail looks through subjects, senders and message text in the tab you’re on.

Reading a thread

Click a thread to open the whole conversation, oldest message first. Attachments show by name under their message, and Grantable saves a copy of each one in your files, in the Inbox folder.

Filed

Some mail isn’t a conversation, like newsletters, announcements and automated notices. Grantable files those in the Filed tab so they don’t crowd your threads. It never files a thread that’s already a real back-and-forth. If something ends up in Filed that you want to see, click Move to Threads.

Filing a thread under a grant

This is different from the Filed tab. When a thread is about one of your grants, click File under a grant… at the top of the thread, pick the grant and click File. The thread then shows which grant it belongs to, in the list and when you open it.

Filing also decides where your reply draft is kept. More on that below.

Replying

Click Write a reply at the bottom of a thread. A reply card opens with the message addressed to the last person who wrote, plus Cc and Subject fields. Grantable saves as you type, and the card says Saved as a draft once it has.

You can also let Grantable write it. Click Ask about this thread to open a chat about the conversation, and ask for a reply. The draft lands in the same card for you to read, change and send.

Drafts are files

Every draft is a file in your workspace, so it’s easy to find again and the AI can read it. If the thread is filed under a grant that has an application folder, the draft goes in that folder’s Correspondence folder. Otherwise it goes in Mail. The chat and the reply card work on the same file, so you can switch between them.

Send, with 30 seconds to change your mind

Click Send and the card counts down: “Sending in 30s,” with an Undo button. Click Undo before it reaches zero and your draft comes back, ready to edit. After that, it goes out from your workspace address. If it can’t be delivered, the card tells you why and lets you fix it and try again.

Replies come back to the same thread, even if the other person’s email app loses track of the conversation.

Once a message is sent, its draft file becomes the record of what went out. It’s locked, so it can’t be changed after the fact. To follow up, reply in the thread.

Writing email from chat

You don’t have to start in the Inbox. When a conversation calls for an email, like a follow-up to a program officer or a request for a document, ask Grantable to write it. The draft appears in the chat as an email card with To, Cc, Subject and the message, all editable.

You choose where it sends from:

Workspace inbox sends from your workspace’s address, and replies land back in that conversation.
Your email opens your own email app with the draft filled in. You send it from there, from your own address.

Nothing goes out until you click Send. One difference to know: a message sent from a chat card goes right away. The 30-second Undo is in the Inbox reply card.

Notifications

When an email looks like a new funding opportunity or a deadline, Grantable also sends you a notification in the bell.

Tip: Keep funder mail on your workspace address and file each thread under its grant. Then the whole history of a grant (the brief, the application and every email about it) sits in one place, and the AI can draw on all of it.