Winter Crisis Program

Winter Crisis Program Application Process

1. Start Application Online or on Paper
- Visit energyhelp.ohio.gov and start application online
- OR print paper application from miamivalleycap.org
- Starting before appointment is recommended to speed up the process

2. Schedule Appointment
- Montgomery County: Online at www.miamivalleycap.org or call (937) 514-4777
- Darke County: Phone appointment at (937) 548-8143
- Greene County: In-person appointment, call (937) 376-7747 (Mon, Tue, Thu)
- Preble County: In-person appointment, call (937) 456-2800
- Appointments held approximately once per week during crisis period

3. Attend Appointment (In-Person or Phone)
- Bring all required documentation
- Support staff will review application for completeness
- Receive time for phone appointment or additional instructions
- Note: If disconnection notice pending, provide account number during scheduling to place hold; appointment must be at least 48 hours before scheduled disconnection

4. Alternative: Walk-In Service
- Limited walk-ins accepted at all offices
- Bring documents and support staff will review
- Receive phone appointment time or additional instructions

Required Documentation

• Income Information: Last 30 days of income for all household members 18+ years old
- Check stubs, Social Security statements, child support documentation - "No income" members must complete no income form; additional documentation may be requested
• Citizenship Proof: For all household members
• Utility Bills: Most recent electric and gas bills
• Medical Proof (if applicable): Documentation signed by licensed physician or registered nurse practitioner

Key Notes

• Appointments are required for emergency service
• Missing or rescheduling appointment may result in disconnection
• Contact (937) 341-5000, press 1, during business hours for questions