Winter Crisis Program

Geographic Scope: Darke, Greene, Montgomery, and Preble counties, Ohio

Program Period: Runs through March 31 each year

Focus Areas:

• Emergency heat assistance for households at risk of disconnection
• Bill payment assistance
• Bulk fuel assistance (wood, coal, pellets, propane, oil)
• Service establishment and transfer fees

Eligibility Requirements:

• Gross annual household income at or below 175% of federal poverty line ($54,600 for family of four as of 2025)
• At least one of the following circumstances:
  • Heat has been disconnected
  • Disconnection notice has been received
  • Need to establish new service
  • Need to pay to transfer service
  • Bulk fuel users with less than 10-day supply
  • Defaulted on PIPP (Percentage of Income Payment Plan) payments

Key Features:

• Appointments required (in-person or by phone)
• Appointments opened in blocks approximately once weekly during crisis period
• Disconnection hold available if pending notice provided (must schedule 48 hours before scheduled disconnection)
• Walk-in services available with limited capacity
• Application can be started online at energyhelp.ohio.gov or via paper form

Contact Information:

• Montgomery County: 719 S. Main St., Dayton, OH 45402 | (937) 341-5000 or (937) 514-4777 | Walk-in: Mon-Thu 8:30-11:30 a.m., 1-3:30 p.m.
• Darke County: 1469 Sweitzer St., Greenville, OH 45331 | (937) 548-8143 | Walk-in: Mon-Fri 8 a.m.-12 p.m., 1-4 p.m.
• Greene County: 469 Dayton Ave., Xenia, OH 45385 | (937) 376-7747 | Appointments: Mon, Tue, Thu | Walk-in: Wed & Fri 8-11 a.m., 1-4 p.m.
• Preble County: 308 Eaton-Lewisburg Rd., Eaton, OH 45320 | (937) 456-2800 | Walk-in: Mon-Fri 8 a.m.-12 p.m., 1-4 p.m.

General Info: (937) 341-5000, press 1 during business hours | Website: www.miamivalleycap.org

Winter Crisis Program Application Process

1. Start Application Online or on Paper
   • Visit energyhelp.ohio.gov and start application online
   • OR print paper application from miamivalleycap.org
   • Starting before appointment is recommended to speed up the process
2. Schedule Appointment
   • Montgomery County: Online at www.miamivalleycap.org or call (937) 514-4777
   • Darke County: Phone appointment at (937) 548-8143
   • Greene County: In-person appointment, call (937) 376-7747 (Mon, Tue, Thu)
   • Preble County: In-person appointment, call (937) 456-2800
   • Appointments held approximately once per week during crisis period
3. Attend Appointment (In-Person or Phone)
   • Bring all required documentation
   • Support staff will review application for completeness
   • Receive time for phone appointment or additional instructions
   • Note: If disconnection notice pending, provide account number during scheduling to place hold; appointment must be at least 48 hours before scheduled disconnection
4. Alternative: Walk-In Service
   • Limited walk-ins accepted at all offices
   • Bring documents and support staff will review
   • Receive phone appointment time or additional instructions

Required Documentation

• Income Information: Last 30 days of income for all household members 18+ years old
  • Check stubs, Social Security statements, child support documentation
  • "No income" members must complete no income form; additional documentation may be requested
• Citizenship Proof: For all household members
• Utility Bills: Most recent electric and gas bills
• Medical Proof (if applicable): Documentation signed by licensed physician or registered nurse practitioner

Key Notes

• Appointments are required for emergency service
• Missing or rescheduling appointment may result in disconnection
• Contact (937) 341-5000, press 1, during business hours for questions