Silver Lights

Program Type: Utility Assistance Grant for BGE Residential Customers

Geographic Scope: BGE service territory (Maryland)

Focus Areas: Financial assistance for utility bills

Program Overview

Launched in 2020 in response to the COVID-19 pandemic, this program provides specialized utility assistance for older adults (60+) and those with critical medical needs. Silver Lights clients receive one-on-one navigational support through the complex utility assistance process, working with a dedicated staff member to meet their unique technological needs.

Eligibility Requirements

• Must be a BGE residential customer
• Must be 60 years of age or older OR have critical medical needs
• Must currently have no power in home OR be in receipt of a turn-off notice from BGE
• Must have made at least four separate payments to BGE utility account over the past year (quick multiple payments in succession do not count)
• Have NOT received a financial grant from the Fuel Fund in the last 365 days
• Understanding that Fuel Fund accepts a limited number of applications each day and daily limits may be reached

What They Fund

• One-time financial grants to help households avoid power disconnection or restore power
• Applicants must pay a portion of their outstanding BGE utility balance

What They Don't Fund

• Ongoing monthly assistance
• Multiple grants within a 12-month period
• Applicants who do not meet the specific eligibility criteria

Contact Information

• Website: fuelfundmaryland.org
• Mailing Address: PO Box 62266, Baltimore, MD 21264-2266

Additional Notes

• One-time grant program (once every 12 months per household)
• Processing time: Up to 5 business days for application review
• Personalized support from dedicated staff members
• Staff accommodates unique technological needs of seniors and those with medical needs
• Applicants receive confirmation emails when application is received, reviewed, and approved
• No repayment required
• Funding model may change at any time based on donor generosity

How to Apply

1. Verify Eligibility: Confirm you meet all eligibility requirements for the Silver Lights program (age 60+, critical medical needs, BGE residential customer, no power or turn-off notice, etc.)
2. Access Application: Click the link on the Get Help page to go to the application page
3. Complete Online Application: Submit required information through the online application portal at fuelfundmaryland.org (or request alternative accommodations for technological needs)
4. Required Information:
   • Personal/household information
   • BGE account details
   • Age and/or medical information as applicable
   • Documentation of current situation (no power or turn-off notice)
   • Email address for communication
5. Submit Application: Once completed, submit the application
6. Receive Confirmation: You will receive a confirmation email when your application is received
7. Wait for Review: Allow up to 5 business days for application review (do not submit duplicate applications during this period as it will cause delays)
8. Receive Decision and Support: You will be contacted via email by your dedicated staff member with the review results and next steps
9. Request Accommodations: If you need assistance with the application process due to technological needs or other challenges, contact the Fuel Fund at 410-844-3834

Important Notes

• One application per household per year
• Do not submit duplicate applications
• One-on-one navigational support available from dedicated staff members
• Staff trained to meet unique technological needs of seniors and those with medical needs
• Clear communication provided regarding timelines, expectations, and funds owed to BGE