Family Supportive Services (FSS) - Emergency Utility Assistance

Geographic Scope: Clark County, Nevada (excluding Las Vegas Valley Water Authority, North Las Vegas Public Utilities, and City of Henderson Public Utilities service areas for multi-month assistance)

Focus Areas: Emergency utility bill assistance for individuals and families in crisis

Overview:
FSS provides case management and referral services to stabilize individuals and families in crisis. The emergency utility assistance program helps with immediate utility needs.

Key Details

• Award: One month of utility assistance per application period
• Funding Source: Community Services Block Grant (CSBG)
• Application Processing: First 50 applications reviewed at the beginning of each month; applications accepted until monthly fund allocation is exhausted
• Response Time Required: Applicants have maximum 48 hours to correct missing documentation or complete application; incomplete applications after 48 hours receive denial letter
• Limitation: Program can only provide one month of rental assistance and/or one month of utility assistance (excluding Las Vegas Valley Water Authority, North Las Vegas Public Utilities, and City of Henderson Public Utilities)

Services Include

• Case management and referral services
• Education referrals
• Emergency rental assistance
• Stabilization support for families in crisis

Contact Information

• Phone: 702-445-7105
• Address: 330 W. Washington Ave., Suite 101, Las Vegas, NV 89106
• Email: info@eobcapsnv.org

Additional Resources

• Nevada 211 available for additional community resources
• Resource attachments available in English and Spanish

How to Apply

1. Access the Online Portal: Visit the application portal on eobcapsnv.org
2. Application Window: Applications accepted at the beginning of each month
3. Processing Timeline: First 50 applications reviewed for eligibility each month; portal may close once monthly fund allocation is exhausted
4. Check Portal Status: If portal is closed, applications will resume the following month
5. Eligibility Review: All applications reviewed for eligibility and completeness
6. Correction Window: Once accepted, applicants have maximum 48 hours to submit missing documentation or complete application
7. Incomplete Applications: Applications not completed within 48 hours receive denial letter

Required Materials

• Documentation will be specified in application portal
• Be prepared to provide proof of utility bills and income information

Contact for Questions

• Phone: 702-445-7105