Better Business Bureau
The Better Business Bureau (BBB) Serving the Heart of Texas is a nonprofit organization designated as a 501(c)(6) business league, headquartered in Austin, Texas. Founded in 1950 (with roots dating to 1912), the BBB is dedicated to promoting trust in the marketplace. The organization serves over 15,000 accredited businesses across 105 counties in Texas and employs 153 staff members. The BBB helps consumers find and recommend businesses, brands, and charities they can trust by providing verified, unbiased information and facilitating interactions between businesses and consumers.
Financial Overview
From 2024 IRS Form 990-PF · View filing
Total Assets
$12.3M
-6.9% YoY
Revenue
$13.4M
-2.9% YoY
Net Investment Income
$129K
-22.7% YoY
Expenses
$14.1M
+3.3% YoY
Mission & Focus Areas
Mission: To be the leader in advancing marketplace trust.
Vision: An ethical marketplace where buyers and sellers trust each other.
The BBB's primary focus areas include:
- Business Accreditation & Standards: Setting standards for marketplace trust, encouraging and supporting best practices among businesses, and maintaining accreditation for over 15,000 businesses
- Consumer Education & Protection: Providing consumer protection through education, consumer warnings, advertising monitoring for truth and accuracy, and business reviews
- Alternative Dispute Resolution: Offering conciliation and arbitration services, including a national BBB arbitration program for auto disputes
- Business Information Services: Operating BBB search platforms to help consumers find ethical, community-focused business partners and request quotes
- Marketplace Monitoring: Monitoring advertising for truth and accuracy and collecting business reviews
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Geographic Focus
Where this funder awards grants
The BBB Serving the Heart of Texas operates across 105 counties in Texas, with regional offices in Austin, Bryan-College Station, Corpus Christi, Fort Worth, Midland-Odessa, San Antonio, and Waco.
Grant Distribution by State
States
Cities
Financial History
Multi-year comparison from IRS filings
BBB Serving the Heart of Texas (501(c)(6)):
- Total Revenues (2024): $13,393,714
- Total Expenses (2024): $14,104,946
- Total Assets (2024): $12,250,974
- Total Liabilities (2023): $3.72M
- Employees: 153
Better Business Bureau Education Foundation (501(c)(3)):
- Total Revenues (2024): $10,000
- Total Expenses (2024): $437,420
- Total Assets (2024): $113,183
| Metric | 2024 | 2023 | 2022 |
|---|---|---|---|
| Total Assets | $12,250,974 | $13,161,261 | $13,216,408 |
| Revenue | $13,393,714 | $13,790,175 | $13,152,329 |
| Expenses | $14,104,946 | $13,659,214 | $12,958,229 |
| Qualifying Distributions | — | — | — |
| Net Investment Income | $129,214 | $167,201 | $45,389 |
| Distributable Amount | — | — | — |
Giving Over Time
Total grant dollars and number of grants per year
Grant Insights
How this funder distributes its grants
Top Recipients
Top 0 recipients in 2024
Grant Size Distribution
100 grants across all recorded years
Giving History
Grant recipients and amounts by year
No grants recorded for .
Leadership & Key People
Leadership team and compensation from IRS filings
- Carrie A Hurt: President and Chief Executive Officer (Foundation for Better Business)
- Katie Galan: Regional Director
- Curt Dubose: Board Member
- Brian Jones: Board Member
- Jason Meza: Regional Director
Compensation Overview
From 2024 IRS filing
From 2024 filing
| Name | Title | Hours | Compensation |
|---|---|---|---|
| WADE LOMBARD | CHAIR | 1 | — |
| PHILIP ROBINSON | BOARD DIRECTOR | 1 | — |
| T GETTERMAN | EXECUTIVE COMMITTEE | 1 | — |
| SALLY MIRANDA | BOARD DIRECTOR | 1 | — |
| RICK VALDEZ | BOARD DIRECTOR | 1 | — |
| RICK RAVEL | EXECUTIVE COMMITTEE | 1 | — |
| RICHARD JAMES | BOARD DIRECTOR | 1 | — |
| JUDY OSKAM | BOARD DIRECTOR | 1 | — |
| PETE PHILLIPS | BOARD DIRECTOR | 1 | — |
| NICK ALTER | BOARD DIRECTOR | 1 | — |
| MONTE TOMASINO | BOARD DIRECTOR | 1 | — |
| MARK TITUS | SECRETARY | 1 | — |
| LAURA LEE PRATHER | LEGAL COUNSEL | 1 | — |
| JUSTIN WADSWORTH | BOARD DIRECTOR | 1 | — |
| PIERRE CARDENAS | TREASURER | 1 | — |
| JON ECKERT | EXECUTIVE COMMITTEE | 1 | — |
| CATHERINE ROBB | LEGAL COUNSEL | 1 | — |
| CARRIE ANGELL | PRESIDENT | 1 | — |
| JASON WEBBER | BOARD DIRECTOR | 1 | — |
| JADE OWENS | BOARD DIRECTOR | 1 | — |
| HAROLD INGERSOLL | BOARD DIRECTOR | 1 | — |
| EVAN ISLAM | BOARD DIRECTOR | 1 | — |
| ENRIQUE ROMERO | BOARD DIRECTOR | 1 | — |
| DUSTIN FAWCETT | BOARD DIRECTOR | 1 | — |
| CURT DUBOSE | BOARD DIRECTOR | 1 | — |
| JOHN CARLSON | EXECUTIVE COMMITTEE | 1 | — |
| JESSICA PELACHE | VICE CHAIR | 1 | — |
| BRIAN JONES | IMMEDIATE PAST CHAIR | 1 | — |
| BRIAN FRANCIS | BOARD DIRECTOR | 1 | — |
| ANGIE SINKFIELD | BOARD DIRECTOR | 1 | — |
| ALICIA THRASHER | BOARD DIRECTOR | 1 | — |
| ALAN CUTTING | BOARD DIRECTOR | 1 | — |
| ADAM DAVIS | BOARD DIRECTOR | 1 | — |
| ABBY MELLOT | BOARD DIRECTOR | 1 | — |
| RUDIO COLLEEN | CSO | 40 | $274,770 |
| ANGELL CARRIE | CEO | 40 | $743,029 |
| MASSEY HEATHER | VP OF COMMUNICATIONS | 40 | $165,832 |
| MARAIS FRANCOIS | VP OF SALES | 40 | $203,948 |
| BLANCO MAGDALENA | VP OF OPERATIONS | 40 | $182,019 |
| ROBBERSON MONICA ANN | SALES MANAGER | 40 | $147,302 |
| QUINLAN DQ | VP OF MARKETING | 40 | $135,967 |
| THOMAS RENEE | BD REPRESENTATIVE | 40 | $190,890 |
| LEFFINGWELL BETHANY ANNE | EXECUTIVE DIRECTOR OF DEVELOPMENT | 40 | $136,176 |
| BACON PAUL B | BR MANAGER | 40 | $136,090 |
Recent Activity
Recent developments and announcements
The BBB has expanded its outreach and education initiatives. The organization earned over $6.3 million in media contributions and provides educational content for entrepreneurs and business owners covering topics such as tax strategies and cybersecurity. The BBB Speakers Bureau offers experts in ethical marketplace practices, community engagement, and scam prevention to businesses seeking to establish strong ethical foundations.
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Data last updated April 2026. Sourced from IRS Form 990-PF filings. Research dossier generated April 2026.
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