Grantee to Host the Disability Hub RFP (MN)

The Minnesota Department of Human Services is seeking proposals for a single-provider model to deliver Disability Hub services, enhancing efficiency and service quality for individuals with disabilities. This initiative aims to streamline operations while ensuring high-quality, accessible support. The funding includes up to $550,000 for the first year and $3,135,633 for the second year, with potential contract extensions for up to five years. Qualified responders must demonstrate a commitment to the local community and align with established service standards.

Objective
The Minnesota Department of Human Services, through its Disability Services Division (STATE), is seeking Proposals from qualified Responders to deliver Disability Hub (Hub) services established by the commissioner under Minnesota Statute Section 256.01, subdivision 24. The term of any resulting contract is anticipated to be for 1.5 years.
Current Model and Proposed Transition
To enhance efficiency, consistency, and overall service quality, STATE is transitioning to a single-provider model for statewide service delivery.
This transition provides an opportunity to streamline operations while maintaining the Hub’s commitment to high-quality, accessible support. A single-provider model will allow for more coordinated service delivery and ensure that all Minnesotans with disabilities continue to receive the guidance and resources they need.
To be considered under this RFP, Responders must agree to:
Have a commitment and physical presence in Minnesota. Responder must understand the needs of the local community.Provide Disability Hub MN services in alignment with the Standards and Assurances, which define the essential components, values, and quality expectations for service delivery. These standards guide how the Hub operates to ensure it remains a trusted, person-centered, and unbiased resource for people with disabilities across Minnesota.
As part of their submission, Responders must attest that they meet the above criteria.
Funding
Grant funding, through a state legislative appropriation, is the main and ongoing source of funding for the contact center service. The STATE will select one (1) responder.
Year 1 (this year) – up to $550,000 for transition planning and hiring
Year 2 (next year) – up to $3,135,633 for full implementation
STATE may extend the contract up to a total of five (5) years. If the contract is extended, STATE anticipates awarding up to $3,135,633 per year to the selected Responder.

Eligibility

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